Last updated 6th February 2019
Pruposes forcollecting your Personal Information:
The Personal Information we collect and process serves the purpose of providing, maintaining and improving our Services to our Users. This includes establishing and maintaining a commercial relationship with our Users, understanding the needs and requirements of our Users, informing Users about new features, products and services, process billing and the collection of any fees, as well as conducting surveys and getting feedback from Users.
The provision of Personal Information by the User is voluntary, however indispensable for rendering the Services. By using our Services, you agree to the collection and use of information in accordance with this Policy.
Personal Information means
The term “Personal Information”, refers to any information which, either alone or in combination with other data, enables us directly or indirectly identify, contact, or locate the User to whom such information pertains, such as your name, username, contact details (email address, registered address, tel. number etc.), proof of identity (passport, ID card, driver license) or any unique identifier such as an IP address, device ID or other online identifier, your transaction history including your records of payments.
Personal Information we collect
Information you provide to us by using our Services through:
- A sign up (registering for a Swixxo account),
- Account verification,
- Using the live chart on the Site, or
- Communicating with us by telephone, email or otherwise.
Personal Information you provide which we collect consists of:
- Contact information, your name, home and email address.
- Account information, username, passwords, account settings and preferences.
- Proof of identity, images of your government issued passport, or ID card, or driver’s license.
- Proof of residence, image of a utility bill not older than three months which contains the user’s name and address, or similar information.
Corporate accounts information, the corporation provides, we collect consists of scans of the following documents:
- Certificate of incorporation
- Certificate of registered address
- Certificate of Directors
- Certificate of Shareholders
- Proof of identity of Directors and of Shareholders
- Proof of residence of Directors and Shareholders
- Data concerning business activity
Automatically collected information:
We also gather automatically collected information through your use of our Services, such as device and browsing information that is aggregated to provide statistical data about the User’s browsing actions and patterns. This information does not personally identify individual Users and may include; the IP address to connect to the internet, time zone setting as well as browser plug-in-types and versions, operating systems and platform, including the dates, times and duration of use of our Services, the number of visitations to Site pages, page interaction information.
Our Site utilizes Google Analytics to provide us with additional information, for more information see: https://policies.google.com/privacy
Cookies are text files with a small amount of data, that are placed on your browser and stored on the hard drive of your computer by websites you visit and contain anonymous unique identifiers. Cookies are widely used by many website operators to make websites work, enhance website efficiently, as well as to provide analytical information to the owners of the site.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site and Swixxo Cap.
The information collected from our cookies allows us to improve the User’s experience while using our Services.
Your right to your Personal Information
You have personal rights concerning your Personal Information that you can exercise by contacting your personal
You have the right to access and verify your Personal information by sending a request to firstname.lastname@example.org .
You are entitled to request to access your Personal Information, enabling you to receive copies of the Personal Information we hold relating to you, and that we are lawfully processing it. You are entitled to request that any incomplete or inaccurate Personal Information we hold relating to you is updated and corrected, and may request us to delete or remove any such incomplete or inaccurate data. However, there are certain exceptions where we may refuse a request for erasure, such as where the Personal Information is required for compliance with law or in connection with claims. You are entitled to request us to suspend the processing of certain Personal information relating to you. You are entitled to object to us processing your Personal Information for direct marketing purposes, or where your own legitimate interests outweigh ours and are entitled to request us to transfer your Personal Information to another party, should you no longer wish to use our Services.
Exercising any of your rights regarding to your Personal Information is free of charge. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive, and alternatively may refuse to comply with your request.
In order for you to exercise your right to your Personal Information, we may, as a security measure, request certain information from you by which we can confirm your identity. This serves the purpose of not disclosing Personal Information to any person other than to whom it pertains. We may contact you for further information to ensure a correct processing of your request.
We do our utmost to process all legitimate requests within ten working days. However longer periods are not uncommon especially in regards to complex requests, or should you have made numerous requests, in which case we will notify and keep you updated.
Security of Personal Information
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure and our physical, technological or managerial safeguards may be breached. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. You agree to transmit information at Your own risk.
We use several security methods to protect the confidentiality of your Personal Information, which include but are not limited to:
All Swixxo personnel permitted access that have access to your Personal Information are required to treat the information as highly confidential. We continuously strive to use new relevant technology to protect your Personal Information.
Retention of Personal Information
We will retain your Personal information for as long as your account is active, your information is needed to provide you services, or as required to fulfill our legal obligations. In accordance with our record keeping obligations, we will retain Account and Personal Information for 5 years after an Account is closed.
In accordance with your right to your Personal Information, you can at any time obtain the confirmation whether or not the personal data concerning you is being processed by contacting us at
Protect your Personal Information
As many protective measures as we take, there are also certain measures you can take to safeguard your Personal Information. Do not sharing your Personal Information with others unless you are absolutely sure you know with whom you are dealing, and clearly understand and agree to the purpose of their request for it. Do not keep sensitive Personal Information in your e-mail inbox or on Webmail. Always use strong passwords and always use two-factor authentication (2FA), where available, and remember to change your password regularly.