Support

How do I check the status of my order?

You can check your order status In the “Trading” screen in the “My Trading history” box which is located below the order book (the “Buy orders” and “Sell orders” list). You can also check the status of your order in the tabs “Open Orders” and “Order History”. The “Open Orders” page contains all orders that have not yet been completed (filled), whereas the Order History page contains all orders you have placed, including cancelled orders.

Pending: there are a few reasons why your order may be in pending status.

  1. You place a Limit order and until your Limit price is reached the order status remains on “Pending”. Once your LMT price is reached your order will be filled and you will see in your Order History “Verified”.
  2. The platform is performing scheduled maintenance – in which case you will be notified in advance in the top notification bar. During maintenance you can place orders but they will only execute once the maintenance has been concluded. All placed orders will remain pending during maintenance time.

Active: means the order is in the market place waiting to be filled

Partial: means that some, but not all of your order has been filled at the desired price.  You can see in your Order History how many coins have been traded.

Filled: means your order has been confirmed and therefore executed.

Cancelled: if you chose to cancel an open order, then you will see the status “cancelled”. If admin does not approve your order, due to a breach of Terms, admin may cancel your order.

Why can I not place a buy order?

You may be experiencing issues with your internet or Wi-Fi, which may be down, slow (perhaps due t o lack of bandwidth) or is just instable and experiencing glitches. Check that

this is not the case. Other than your internet/Wi-Fi, there are only 2 reasons why you cannot place a buy trade.

 

  1. You do not have sufficient buying power; this means that the size of the trade you are trying to place exceeds your account size, in which case you will have to make a deposit in order to be able to make your buy transaction. OR you will have to utilize Margin trading, which provides you with leverage to gain more buying power, which may be sufficient for you to place your trade – the maximum leverage you can utilize is 1:3, so 3 times the amount you have on your account.
  2. Your account has been blocked; if we have placed a buying restriction on your account it is because you may have breached our Terms of Use by using any robot, spider, crawler, sniper, scraper or other automated means or interface not provided by Us to access the Swixxo trading platform or to extract data. You may contact us at support@swixxo.com
How do I place an order?

On the left side of your “Trading” screen below the “Select Symbol” box is your trading box to place orders.

To place an order first Select the cryptocurrency pair you want to trade from the “Select Symbol” symbol box. This will populate all fields on you trading screen with the data of the pair you selected.

In the Order box below (“Select Symbol”) you can place your trades. First enter the amount you want to buy or sell, then decide on the order type you want to place. A “Market” order will attempt to buy or sell at the current market price, meaning the order will be placed and executed without you entering a price. A “Limit” order is different in that it requires you to place a price at which you would like your order to be placed once that Limit price is reached. If your Limit price will not be reached your order will not be place in the marketplace. Not that to place a Limit order the price you place for a “buy” order has to be lower than the current market price, and if you place a Limit sell order, then your price must be higher than the current market price.

Once you have place an order you will see at the bottom of your screen a notification regarding the order you place.

 

Another way to place Limit buy or sell order is simply by clicking on a price in order book which is located beneath the chart (“Buy orders” or “Sell orders”). This will copy into your order ticket the same amount and price of the order on which you clicked allowing you to then adjust the amount of the trade you want to place.

Can I cancel an order?

Orders that are pending can be cancelled. You can do from the “Trading” screen or from the “Open Orders” page.

In the “Trading” screen below the order book (the “Buy orders” and “Sell orders” list) you can see “My trading history”.  You can cancel an open order simply by clicking on the “Cancel” button. You will receive a notification at the bottom of the screen that your order has been successfully cancelled.

I can’t find the transaction ID on the blockchain

Cryptocurrency transactions are confirmed on the blockchain. This means that the transaction ID is sent to a pool of other transaction where it gets picked up and confirmed. Only then does the transaction appear on the blockchain. Since only a certain number of transactions can be confirmed per second, times of congestion may occur. During such congestion times completion of transactions can be severely slowed down, so that it may take from a few hours up to several days before a transaction can be picked up and confirmed. Should several days have passed and you are still unable to find your transaction in the blockchain contact us under support@swixxo.com.